Rachel also supports client relationship management and lead intake by recording contact details, inquiry types, urgency levels, referral sources, and recommended follow-up actions. She helps organise communication from potential clients, existing clients, consultants, government agencies, development institutions, and business partners. Her work strengthens DPB Global’s ability to respond to opportunities, manage client communication, and capture new leads effectively. By keeping front-office communication organised and responsive, Rachel plays a key role in ensuring that the company remains accessible, professional, and client-focused.